When you place an order with us you will receive an email confirmation. We keep a close watch on stock levels - which may only be one of each item as many are unique - and our records should be updated automatically by our website. However, the item you ordered may have very recently gone out of stock, in which case we will contact you to let you know. If you cannot be contacted within 24 hours we will cancel your order/the out of stock item and refund your credit card/send a refund by cheque. Receipt of your order is not confirmation that your offer to purchase from us has been accepted and a contract between yourself and Heirs & Graces exists only when we dispatch your order and we reserve the right to refuse to supply to any person for whatever reason.
If your country does not appear on our list, please contact us if you wish to place an order.
If your delivery address is different from your order address, you will need to contact us for approval.
Payment Methods
We have several payment methods:
Personal Cheque - your cheque must clear before your item/s is sent out.
PayPal - you do NOT need a PayPal account. Simply enter your credit/debit card details for immediate and secure payment. Your card details are not passed to us.
NoChex - immediate secure payment by credit/debit card. Your payment will appear as 'NoChex' on your statement and your card details are not passed to us.
Pricing and website errors
We endeavour to ensure that all items on our web site are correctly priced. If we discover an error in pricing on an item that you have ordered we will contact you, and offer you the option to re-order the item at the correct price, or to cancel the item. If we are unable to contact you we reserve the right to cancel the item from your order and issue a refund.
Cancelling an order
If you wish to cancel after placing your order please contact us at 01243 827270/823830 or info@heirsandgracesjewellery.com
Delivery
UK by 1st Class Recorded Delivery £3.95
UK Gtd Next Day Recorded Delivery £4.95
Europe £6.00
USA/Canada £8.00
Asia/Australia £10.00
Our standard form of shipment within the UK is 1st Class Royal Mail Recorded Delivery. If you order from us before 3pm on a weekday (Monday – Friday) your package should be shipped that day but you will receive email updates on the status of your order. We can't guarantee a specific delivery date and although most parcels will arrive within a few days, please allow longer at busy times of the year, such as Christmas.
You also have the choice of Next Day Delivery at £4.95 for a parcel you need urgently. Order before 1pm Monday-Thursday to receive your item/s the next day. Important note: orders placed after 1pm may take an additional day to be dispatched.
For orders placed between 1pm on Friday and 1pm on Monday please expect delivery the following Tuesday.
Please email us BEFORE PLACING YOUR ORDER if you need your package to be sent to a different delivery address from your billing address.
Next Day Delivery to the following areas is sent by the Post Office under '2 Day Offshore Carriage' and may therefore take an additional two days to reach you: Isle of Wight, Channel Islands, Isle of Man, Isles of Scilly, Scottish Highlands, Northern Ireland.
Whichever method you choose, your parcel will require a signature on delivery. Lost parcels are not our responsibility, though we will offer you every assistance in tracking your order.
Overseas delivery - we are very happy to accept orders from overseas. Place your order as usual and we will email you with final cost of postage and packing before processing. Or, if you prefer, contact us on 01243 827270/823830 or info@heirsandgracesjewellery.com in the first instance. For overseas orders, we will obtain proof of postage and lost parcels will not be our responsibility.
If Royal Mail delivery has been attempted and you have received a card, please arrange a convenient delivery time direct with Royal Mail. You may also pick up your parcel, with ID, at your designated parcel Post Office. This is in line with standard Royal Mail practice.
An order of multiple items will normally be sent in one package but sometimes your items may need to be dispatched separately. You will only pay your one delivery charge chosen at the time of your order and we will send you a separate dispatch confirmation email detailing the item(s) in your parcels. We will keep you updated at all times.
If you have any enquiries regarding your order or delivery, please email us at: info@heirsandgracesjewellery.com quoting your order number. Alternatively, please call us for assitance on 01243 827270/823830 from Monday to Friday between 0900 and 1700.
Returns
We hope you are delighted with your Heirs & Graces purchase. If you are not completely satisfied, your item may be returned to us with 14 days (UK) and 21 days (overseas) of purchase. Please enclose a copy of your invoice and a note to tell us why you wish to return the item.
Please contact us on info@heirsandgracesjewellery.com or telephone us on 01243 827270/823830 from Monday – Friday (1000 to 1700) before sending your item and you will be given a returns number to include with your parcel. We cannot be held responsible for lost returns items and we recommend you use Registered Post or Recorded Delivery. Returns postage will not be reimbursed by Heirs & Graces Jewellery.
If you have received incorrect, faulty or damaged goods, please notify us immediately, stating whether you would like a replacement item or a refund. Please enclose a copy of your invoice and short details of the problem. Ensure that your item is returned to us with seven days. You will receive an exchange or full refund to your original credit/debit card/refund by cheque plus reimbursement of your postage costs.
For hygiene reasons, we are unable to refund or exchange pierced earrings unless they fall within the terms of the paragraph above.
Jewellery Care
Please handle your Heirs&Graces items carefully. Some of our items such as vintage chains and gemstone designs, are fragile. Please ensure these are not dropped or handled roughly or with unnecessary force.
Please remember that all jewellery may be damaged if it comes into contact with perfume, hairspray, cosmetics or water.
Vintage Items
We buy items on the basis of the description given to us by suppliers. We will give an approximate age of the item where possible in the description. Items will br graded Fair through to Excellent or As New condition. Where we are in any doubt ourselves or where there is any significant wear and tear to the product, we will include information. Where we have incorporated unused vintage beads or items into our designs, these are bought as beads produced some time ago and now released for sale. The same applies for vintage jewellery with an unused appearance.
Your Privacy
We don't share your information with any third parties and all inrformation is held by us in accordance with privacy regulations.
This website www.heirsandgracesjewellery.com is operated by Heirs & Graces Jewellery, Suite 3, Church House, Felpham Road, Felpham, West Sussex PO22 7PG. References to 'we', 'us' and 'our' are deemed to be references to Heirs & Graces Jewellery References to 'you”'and 'your ' are deemed to be references to the person placing an order via this website. By using this web site you agree to our terms and conditions as described.
For full details of our terms and conditions please contact us.
You Can Contact us on +44 (0) 1243 827270 / 1243 823830 email:info@heirsandgracesjewellery.com
